Shipping Policy

All of our products are shipped to you via a secure, tracked shipping method. We offer free shipping depending on your region. No code necessary; free shipping will be applied at checkout and does not include duties.

Some of our products are origin from China and may be delivered to international warehouses based on the customer's regional location.

The packages are delivered within international location, the customer shall take note for duties and taxes if applicable during checkout.

Order cancellations or adjustments are not possible after the order is placed. Please allow 1-3 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order based on the estimated timeframe below. Please note the delivery times are estimates.

Delivery is not available to some parts of the country at checkout. We apologize for any inconvenience.

Estimates Shipping Times:

United States  -  7-30 business days *Note 1

United Kingdoms  -  5-15 business days

Australia  -  5-15 business days

New Zealand  -  5-15 business days

Canada  -  5-15 business days

China  -  5-15 business days

Malaysia  -  5-15 business days

Singapore  -  5-15 business days

Middle East  -  5-15 business days

Several Countries in Asia  -  5-15 business days

Several Countries in Europe  -  5-15 business days

Note:

1. Due to tariffs imposed by the U.S. government, delivery times may be longer than originally estimated. Please note that customer may also be subject to taxes or import duties before customs release.

Please note that during promotional periods, order processing and shipping times may increase due to the high volume of orders.

HaNa PlayHub only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

DAMAGED OR DEFECTED ITEMS: If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.